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VAW Jobs

Yellow Brick House - Relief Shelter Worker

Posted on Apr 11, 2025

Yellow Brick House

Relief Shelter Worker

Relief Shelter Worker – Onsite (Markham & Aurora) 

**flexible to work both locations Weekend & Overnights | Vacancies: 5 | Salary: $26.07/hour 

ABOUT YELLOW BRICK HOUSE: 

Yellow Brick House is a leading provider of life-saving services to women, families and children who  have experienced violence and abuse. We offer emergency shelter, individual, group and child  counselling, legal support services, and transitional housing support. 

PROFILE: 

Reporting to the Direct Services Supervisor, The Relief Shelter Worker position is responsible for  providing support to service users and their children who are temporarily residing in the shelter and to  fill schedule gaps as required by the Agency.  

SCHEDULE: WEEKENDS/OVERNIGHTS 

Friday: 

8:00am-8:30pm 

8:00pm - 8:30am

Saturday: 

8:00am-8:30pm 

8:30pm - 8:30am

Sunday: 

8:00 am- 8:30pm 

8:00pm - 8:30am

RESPONSIBILITIES: 

The major responsibilities of this position include, but are not limited to:  Direct Service 

  • Provide basic screening, intake, and assessment for service users and determining the  appropriate programming and/or services.  
  • Assist in administering service user satisfaction surveys as required. 
  • Provide short term crisis support, individual and in group workshops, to assist in overcoming  trauma, adjusting to life, and making changes as required.  
  • Provide services from a trauma-informed, integrated feminist, anti-racist, anti-colonial, and anti oppression framework. 
  • Assists in providing service users emotional support to understand the cycle of violence and the  effects of violence on themselves and their children. 
  • Acts as a resource to service users in the areas of mental health, harm reduction and the  dynamics of gender-based violence. 
  • Provides crisis intervention and advocacy to service users by telephone, text, virtual, or in-person  to resolve emergency problems and crisis situations. 
  • Provides support to address service user needs in a communal living setting. 
  • Liaise with community resources as necessary, in assisting and supporting residents throughout  the shift (i.e., hospital, police, Children’s Aid Society, etc.) 
  • Support with intervention to the service user and the community based on their assessment and  plan. 
  • Maintain positive relationships with other service providers, including but not limited to Children’s  Aid Society, law enforcement, social workers etc.  
  • Overall monitoring of the shelter(s) to ensure safety for all residents and staff. 
  • Support house maintenance as required.
  • Other duties as required. 

Documentation: 

  • Maintains daily confidential, pertinent, accurate and non-judgmental logging on each client as per Yellow Brick House procedures. 
  • Create and maintain client files according to Yellow Brick House policies.  
  • Compile caseload statistics and prepare program and client reports as required. 

Engagement 

  • Communicate fully and openly with supervision; keeping supervisor fully informed of relevant  client and staff member information, at all times. 
  • Active positive participation in regular team meetings 
  • Maintain a positive approach and a professional manner at all times. 
  • Keeps up-to date on issues relating to gender-based violence and evidence-based practices for  intervention as it pertains to woman and children. 
  • Maintain community awareness of Yellow Brick House programs throughout York Region 
  • Acts as a Brand Ambassador for the Yellow Brick House 
  • Participates in internal/external committees as required. 
  • Attend training sessions as required.  
  • Works in a team environment; provides support and information to team members and assists  other staff when required.  
  • Fosters and maintains an anti-oppression working environment. 

HEALTH AND SAFETY RESPONSIBILITIES:  

  • Follow the duties & responsibilities specified under the Occupational Health & Safety Act Sec.28. 
  • Ensure all safety and non-safety rules and regulations are followed. 
  • Ensure adherence to established safety, quality, and housekeeping standards. 
  • Attends Environmental Health and Safety training.  
  • Adhere to Yellow Brick House health and safety, environmental, and quality standards, policies and  procedures. 
  • Report any known hazard, defect, incident or compliance issue to the employer or supervisor.  
  • Understand BILL 132 and 168 and uphold the policies that prohibit domestic violence, workplace  violence, sexual harassment and harassment in the Workplace. 

PERFORMANCE MEASURES: 

  • Client Satisfaction 
  • Service Quality 
  • Accurate Documentation 
  • Meet program targets as defined. 

QUALIFICATIONS & SKILLS: 

  • Completion of Social Work Diploma with  practicum of 500-700 hours. Completion of  BSW, MSW is preferred  
  • 1-3 years of group and individual  counselling or crisis support work. 
  • 1-3 years working with diverse clientele  and vulnerable service users.  
  • Knowledge and understanding of  abuse/violence against women and  children.  
  • English language as well as other  languages used by client population (i.e.,  Spanish, Arabic, Cantonese, Mandarin,  Farsi etc.) considered an asset.  
  • Proficiency with Microsoft Office and  database applications. WISH would be  considered an asset.  
  • Familiar and comfortable with technology assisted platforms, specifically video  conferencing, MS Teams, Zoom, WISH  etc.  
  • Capable of working in a multidisciplinary  environment with a variety of community  professionals.  
  • Knowledge of the Mental Health Act, the Child and Family Services Act and  adherence to ethical and professional  standards of conduct is required.  
  • Must be able to work flexible hours  including days, weekends, evenings.
  • A current police vulnerable sector  screening (VSS) is required. 
  • Must have reliable transportation.  
  • Working knowledge of application of Anti Oppressive and Feminist frameworks 

CORE COMPETENCIES: 

  • Interpersonal 
  • Deadline Attainment 
  • Communication (Written and Oral) 
  • Planning and Organizing  
  • Collaboration 
  • Ability to work independently 
  • Accountability and Dependability 
  • Energy and Stress 
  • Crisis Management

WORKING CONDITIONS: 

  • Works in a shelter environment either  inside or outside in typically pleasant  conditions. Typical conditions are such  that some risk of injury or harmful effect  may be possible. 
  • May be exposed to infectious waste,  diseases, conditions including exposure to  Covid.  
  • Interacts with service users, staff, visitors,  government agencies, personnel under all  circumstances, which may be traumatic  situations.  
  • Some travel is required between shelters  and around local area as required.  
  • There is regularly a need to meet after or  before normal business hours. 
  • Must be able to sit/stand for extended  period of time. 
  • Irregular hours 
  • Intermittent physical activity, including  lifting, standing, walking, and supporting  service users.

Yellow Brick House would like to thank all applicants for their interests; however, only those selected  for an interview will be contacted. 

Yellow Brick House is an equal opportunity employer, and we will accommodate your needs under  the Ontario Human Rights Code. Upon individual request, hiring processes will be modified to remove  barriers to accommodate those with disabilities. Should any applicant require accommodation through  the application, interview, or selection processes, please contact the Human Resources Department  for assistance. 

Please submit your resume to jobs@yellowbrickhouse.org

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