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Domestic Abuse Services Oxford - Residential Manager

Domestic Abuse Services Oxford

Residential Manager


Domestic Abuse Services Oxford (DASO) is a non-profit, charitable organization that delivers programs and services for women and their children and all those impacted by abuse and/or homelessness in southwestern Ontario. With a vision of gender equality and inclusion, the organization’s core values are communication, accountability, respect, and empowerment.

DASO works collaboratively with community partners to strengthen services to ensure that individuals facing domestic abuse have access to support and shelter when they need it most.

We are in search for a compassionate, innovative, and collaborative Manager of Shelter Operations who will continue these efforts, while ensuring the organization’s operations are aligned to the mission, vision, and strategic plan.


The Manager of Shelter Operations will manage, coordinate, and supervise the provision of frontline services through a team of residential workers. The role ensures appropriate, high quality and timely responses are being delivered to individuals accessing the shelter’s services. Services are provided to both residential (on-site) and non-residential clients. In the absence of the Executive Director, the Manager of Shelter Operations will provide leadership across the program’s portfolio.

The ideal candidate demonstrates passion combined with strong functional and operational expertise in managing community-based residential programs, with an emphasis in domestic abuse and homelessness. The incumbent will bring a high level of enthusiasm, determination, and perseverance in elevating this organization in the community by proactively managing risk, fulfilling the strategic plan, and ultimately leading frontline residential staff in providing services to the women and children we serve.


The role of the Manager of Shelter Operations encompasses the following:

Operations Management:

  • Provide support and back-up for all agency operations including services that include shelter, wrap-around supports and system navigation. Provide on-call supervision on a rotation basis to respond to urgent events/staff 24/7.
  • Assess resourcing requirements, staffing needs and recruits, interviews, and hires as necessary. Oversee and ensure the appropriate orientation and training of staff and placement students. Provide leadership to all program staff and students with formal accountability for direct reports. Evaluate performance of direct reports and provides continuous informal feedback and support. Ensure staff schedules include appropriate coverage for the 24/7 requirements of the frontline program. Oversee and coordinate the training for staff in all areas of the residential program.
  • Develop, maintain, and oversee outcome tracking measurements across all programs. Model a commitment to continuous improvement, addressing problem areas when and as required.
  • Ensure facilities are maintained in keeping with preventative maintenance programs; security system and emergencies procedures are up to date, and that staff are appropriately trained on these systems and procedures.
  • Manage all serious occurrence and incident reports in relation to the residential program.
  • Act as a role model ensuring adherence to all legislative requirements and standards. Maintain knowledge of legislative requirements, ensuring programs, services and staff work in compliance with all requirements.

Strategic Leadership:

  • Partner and support the Executive Director as part of the management team to ensure the implementation of the Strategic Plan, with an emphasis on building capacity, capability, and service for all the women and children in support.
  • Contribute to the development of long-term plans consistent with the Vision, Mission, and Values of the organization, considering the possibility of integrating resources and programs.
  • In consultation with the Executive Director, support the preparation and maintenance of residential and staff policy documents and manuals.
  • Develop and implement organizational policies and procedures approved by the Executive Director, Board, legislation, regulations, and guidelines from funding Ministries. Implement the administration of policies and procedures to ensure effective operations of the agency. Set measurable, realistic goals and objectives. Anticipate potential problems and develop recommendations to resolve issues.
  • Collect, record, and submit statistical information as required by DASO and its funders.
  • Support and build strong community collaboratives as directed by the Executive Director. Conduct case conferences, as necessary, with supporting community agency through collaboration.
  • Oversee program purchases. Contribute to the preparation and coordinate funding applications with the Finance Manager.
  • Manage and operate within the prescribed annual budget as it pertains to purchases or expenses.
  • Perform other related activities, as necessary or as assigned.


  • Bachelor’s Degree and/or Master’s Degree in Social Work, Business, Administrations, Operations, Public Relations, or related field.
  • Minimum of five (5) years of work experience in a community-based organization with knowledge of serving vulnerable and marginalized populations, including violence against women and children, homelessness, and housing sectors.
  • Experience in managing and supporting a 24/7 residential support operation and experience in community development, social service program design, implementation and evaluation.
  • Knowledge in resources, programs, and services in the community and surrounding areas.
  • Knowledge and experience working effectively in a unionized workplace and administration of a Collective Agreement.
  • Knowledge of the Employment Standards Act, Occupational Health and Safety Act, as well as other related legislation.
  • Intersectional approach and an appreciation of diversity issues.
  • Proven ability and skills in the areas of negotiation, crisis intervention, conflict resolution, problem-solving and assessment.
  • Continued commitment to ongoing education and professional development, keeping up with current trends and research in the Violence Against Women field.
  • Familiarity with legislation and legal systems affecting victims of violence. Knowledge of the Child and Family Services Act, the process of family court, and how to navigate the Social Services departments (Ontario Works, Housing and Child Care).
  • Ability to act as an advocate for clients.
  • Excellent oral and written communication and computer skills.
  • Ability to model and promote expectations of teamwork, acting as a leader creating positive staff interaction, contributing to a positive team environment.
  • Strong analytical, problem solving, conceptual and facilitation skills.

This is an excellent opportunity for a caring, innovative, highly motivated and results-oriented leader, with a passion for serving women and their families. We welcome the opportunity to discuss your career and alignment with this exciting leadership position!

To apply, please send your resume to: