VAW Jobs

YWCA Toronto - Customer Service Assistant

YWCA Toronto
Customer Service Assistant

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing. We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality

Internal and External Job Posting
Customer Service Assistant (Canada Summer Job)
Education and Training Institute (ETI)

Employment Type: Full-Time, Sessional
Work Hours: 35 hours per week
Salary: $15.50 per hour
Location: 3090 Kingston Road, Scarborough, ON M1M 1P2
Contract Start Date: June 26, 2023
Contract End Date: August 18, 2023
Application Deadline: May 29, 2023


YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as Trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.

The Customer Service and Administrative Assistant is responsible for the research and administrative duties related to the ETI Program.


Skills Development Centre provides vocational and non-vocational strength-based programs, and offers a wide range of products and services both locally and nationally to individuals and organizations. Products and services can be purchased and/or are free (fully sponsored or subsidized). YWCA Toronto’s Education and Training Institute is a vocational college registered with the Ministry of Training, Colleges and Universities offering two certified programs: Professional Office Administration Certificate and Professional Office Administration Diploma. Moving On To Success is an employment training program for low income women and gender diverse people, some of whom may experience domestic violence or who are at risk of abuse.


  • Assists in responding to telephone and customer support inquiries concerning services offered by Skills Development Centre (ETI);
  • Assists in maintaining accurate and up to date information with regards to client requests and other communication;
  • Assists with coordinating mailing lists, client information database and evaluation tools;
  • Advanced knowledge of work processing, database and spreadsheet to work on different administrative tasks
  • Compiles data, statistics, and other information;
  • Checks information gathered for completeness and accuracy;
  • Prepares brief reports and correspondences;
  • Assists in other administrative and reception duties including scheduling and confirming appointments;
  • Photocopying and collating documents for distribution, mailing, sending and receiving messages and documents;
  • Assists in other duties as required.


  • College or University (Have or pursuing a relevant post-secondary degree in Business, Marketing or Communications (Cases for Equivalency will be considered);
  • Advanced knowledge of Windows, Microsoft Office 2019/365 especially Word and Excel;
  • Must possess good analytical and problem-solving skills;
  • Exceptional interpersonal and communication skills;
  • A high-level of attention to detail;
  • Digital and social media marketing experience;
  • Good customer service.

Note: This a Full-Time, contract position for 8 weeks.

Eligibility Criteria

Eligible applicant must:

(1) Be between 15 and 30 years of age at the start of the employment;
(2) Have registered as full-time students in the previous academic year and intend to return to school on a full-time basis in the next academic year;
(3) Be a Canadian citizen, permanent resident or person whom refugee protection has been conferred upon under the Immigration and Refugee Protection Act;
(4) Be legally entitled to work in Canada in accordance with relevant Provincial/territorial legislation and regulations.

**International students are not eligible participants. International students include anyone who is temporarily in Canada for studies and who is not a Canadian citizen, permanent resident, or person who has been granted refugee status in Canada. Youth awaiting a refugee status ruling, as well as those who hold a temporary visitor visa, youth visa or work visa are ineligible.


Please submit your cover letter and résumé as a single document to Jasmine Rosario, Manager of SDC, ETI & MOTS at Please quote JOB ID number EMCT889 and your name in the subject line.

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

 YWCA Toronto is a Scent-Sensitive Workplace.

Posting Date: May 16, 2023