YWCA Toronto - Client and Program Support Worker

---

YWCA Toronto
Client and Program Support Worker

 

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality

Internal and External Job Posting
Client and Program Support Worker (Canada Summer Job)
YWCA Women in Trades and Technology (WiTT)
JOB ID: WiTT886

Employment Type: Full-Time, Sessional
Work Hours: 30 hours per week
Salary: $15.50 per hour
Location: Etobicoke, Ontario
Contract Start Date: June 26, 2023
Contract End Date: August 18, 2023
Application Deadline: May 29, 2023

JOIN OUR TEAM

YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as Trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.

Client and Program Support Worker is responsible for providing front-line client support services, administrative and outreach support to the YWCA Women in Trades and Technology programs and staff team

ABOUT YWCA TORONTO – PRE-APPRENTICESHIP PROGRAMS WOMEN IN TRADES AND TECHNOLOGY

YWCA Toronto’s Pre-Apprenticeship Painter-Decorator, Terrazzo, Tile & Marble Setter and Architectural Glass and Metal Technician programs are skilled trades training programs to help women and gender diverse individuals overcome barriers to accessing the construction industry and enter traditionally male-dominated careers in the skilled trades. The programs provide participants with trades training in a state-of-the-art facility, operated by the Finishing Trades Institute (FTI) and the Terrazzo, Tile and Marble School licensed for these trades in Ontario. The objective of the Pre-apprenticeship programs, is to provide women and gender diverse individuals with well-remunerated career options and rectify current gender imbalances by increasing the presence of women in the skilled trades and the construction industry.

KEY RESPONSIBILITIES

• Customizes and co-facilitates the presentation delivery of group or one-on-one information sessions about skilled trades programs to potential participants;
• Processes and organizes all pertinent program and client files and documentation;
• Provides information referral counselling for clients;
• Responds to e-mail and telephone enquiries for the YWCA Women in Trades and Technology programs intake and outreach;
• Maintains electronic and paper records of the type of workshops/information sessions delivered and the number of attendees;
• Prepares statistical reports and analysis concerning the resources required by the general public, clients and employers’ participation in the funder reports for Skilled Trades and Technology Programs;
• Assists in preparing room setup and materials for clients.

QUALIFICATIONS

• In-depth knowledge of an academic or technical discipline normally acquired through completion of a community college diploma (e.g. business administration, commerce or related field). (Cases for Equivalency will be considered);
• 1-3 years directly related work experience;
• Advanced computer skills in Windows, Excel, Internet, spreadsheet and database applications;
• Operates in an environment that has minimal supervision, requires flexibility, adaptability and problem-solving skills;
• Knowledge of and ability to trouble shoot computer hardware network connections;
• Superior customer service, verbal and written communication skills;
• Very strong organizational skills and detail-oriented;
• Ability to maintain a positive approach and a professional manner at all times;
• Ability to work in a dynamic environment and to meet multiple and deadlines;
• Marketing experience is an asset;
• Knowledge of another language an asset (e.g., Somali, Urdu, Hindi).

Note: This a Full-Time, 30hours per week contract position for 8 weeks

Eligibility Criteria

Eligible applicant must:

(1) Be between 15 and 30 years of age at the start of the employment;
(2) Have registered as full-time students in the previous academic year and intend to return to school on a full-time basis in the next academic year;
(3) Be a Canadian citizen, permanent resident or person whom refugee protection has been conferred upon under the Immigration and Refugee Protection Act;
(4) Be legally entitled to work in Canada in accordance with relevant Provincial/territorial legislation and regulations.

**International students are not eligible participants. International students include anyone who is temporarily in

Canada for studies and who is not a Canadian citizen, permanent resident, or person who has been granted refugee status in Canada. Youth awaiting a refugee status ruling, as well as those who hold a temporary visitor visa, youth visa or work visa are ineligible.

HOW TO APPLY

Please submit your cover letter and résumé to Barbara Hills, Manager of YWCA Women in Trades and Technology at tradesandtechjobs@ywcatoronto.org. Please quote JOB ID number WiTT886 and your name in the subject line.

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations. YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto is a Scent-Sensitive Workplace.

Posting Date: May 17, 2023