The Redwood – Manager, Clinical Programs

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The Redwood – Manager, Clinical Programs

The Redwood assists women and children to live and thrive free from abuse, homelessness, and poverty.

Core services include a 35-bed emergency shelter, 24/7 access to counsellors through text, live chat and telephone crisis lines, employment initiatives to help survivors become economically self-sufficient, and anti-violence intervention and prevention counselling that Redwood caseworkers bring directly to survivors living in neighbourhoods all over the GTA.

As an organization, we demonstrate our commitment to our mission by working from a client-centered, feminist, anti-racist and anti-oppression framework. We are committed to social change through learning, collaboration, and advocacy. 

Working under the direction of the Executive Director, the Manager, Clinical Programs will be responsible for implementing the Redwood’s clinical program and its full management. The Manager, Clinical Programs will provide direct one-on-one counselling as well as group counselling to survivors of gender-based violence.

In addition, this role will work directly with, mentor, and supervise the work of the on-site Registered Nurse leading the Healing Our Young Ones (HOYO) program, and the Senior Coordinator Housing / Legal / Income Support, to provide personalized, customized, solution-focused support and services to residents on site and community members. This role will contribute to the development of the strategic plan and implement necessary changes and improvements to the current structure, to ensure provision of a high Quality of Care and Safety to the clients in The Redwood’s care. This role will also be accountable for strategic leadership at the executive and individual level.

This incumbent will oversee the coordination, facilitation and implementation of clinical services, supervise staff, manage budgets, partake in local, regional and provincial committees, assess and train staff, be very familiar with The Redwood’s Safety Assessment and Risk Management tools, as well as monitor and ensure the evaluation all of The Redwood’s clinical programs.

Duties and Responsibilities

• • Provide 1:1 and group counselling to survivors within the Resident Services program.
  • Ensuring all services delivered to survivors and their children are consistent with The Redwood principles, are clinically sound and consistent with evidence informed practice (Trauma Informed Care, Harm Reduction and Anti-racism Anti-oppression frameworks).
  • Assisting the RS team in developing case plans using a clinical trauma-informed lens, in collaboration with the families based on the goals that they identify.
  • Co-Leading case management meetings and weekly huddles, including case conferencing, in collaboration with the Resident Services Manager and all other RS staff
  • Playing a key role in collecting and monitoring relevant statistical information, data driven decision making and addressing quality assurance and quality improvement related to clinical and case management services.
  • Ensuring services provided to the families are co-coordinated with other support service areas.
  • Responsible for identifying clinical trends, gaps in service and areas of program development.
  • Playing a lead role in the creative development of new services in response to identified trends, emerging needs.
  • Participating in the strategic planning process identifying and implementing objectives for program areas in their portfolio.
  • Leading communities of practice to advance clinical practices.
  • Overseeing the wellness and transitional program team while providing coaching, feedback and training as required.
  • Responsible for managing service partnerships and various initiatives within the sector as requested and required.
  • Ensuring all human resource policies are adhered to consistently throughout all program areas of responsibility.
  • Providing leadership, setting expectations, promoting effective working relationships across the program.
  • Directly supervising, appraising, and evaluating direct report
  • Recommending to Executive Director on hiring, appraising, and terminating of all direct report staff.
  • Identifying training needs of staff, delivering relevant trainings to staff and recommending training sessions, as necessary.
  • Providing leadership around team development for relevant program areas.
  • Demonstrating awareness of organization health and safety policies and programs and implementing said policies and programs.
  • Generating reports on program activities, referrals and statistics.
  • Supporting counsellors through a clinical and culturally sensitive approach whenever possible.
  • Coordinating ongoing learning opportunities for team members and practicum students to ensure that best practices are followed.
  • Participating in mediation, problem resolution and/or progressive disciplinary action as required.
  • Working on issues related to the development, implementation, and evaluation of the program, including administrative tasks.
  • Communicating within department, across the organization and within the community to further agency and program goals on a rotational basis.
  • Providing after-hours coverage (via telephone) for support staff.
  • Overseeing adult mental health programs, children & youth programs, and harm reduction programs.
  • Working with individuals to identify professional goals and create plans to accomplish professional goals.
  • Overseeing the clinical program budget
  • Overseeing the clinical program operations plan and workplan
  • Completing intake assessments to determine each client’s need for support.
  • Meeting staff for clinical consult and supervision to ensure appropriate individual and case management services, audited case files, and discussed other areas to identify strengths and needs.
  • Provide support to the Executive Director as and when necessary as it relates to programs and client services.
  • Work very closely with the Director of Community Support and Outreach programs, and filling in for other program managers when on leave.

The Successful Candidate Will Possess the Following Qualifications

• • Master’s degree in Social Work, Psychology, or in a related discipline plus minimum 2 years related working experience.
  • Current registration, in good standing, with a regulated health discipline college in Ontario or in the process of registration
  • Minimum two or more years of demonstrated management experience and more than 2 years of direct clinical experience in the gender-based violence sector, mental health sector, or relatable sector.
  • Demonstrated abilities to effectively lead/mentor/coach people, and manage clinically relevant administrative functions and activities of The Redwood
  • Demonstrated abilities to collaborate effectively in a team environment and to work collaboratively with community stakeholders.
  • Demonstrated knowledge of research methodology and outcome evaluation.
  • Demonstrated knowledge of business strategies to assist the team and Agency realize program goals.
  • Demonstrated abilities in managing departmental budgets and resources.
  • Excellent interpersonal and communication, organizational and time management skills.
  • Demonstrated abilities as a systems thinker, working under pressure with tight deadlines, and navigating political environments.
  • Understanding of continuous quality improvement activities to enhance service delivery.
  • Ability to lead and manage in a continuous changing environment.
  • Understanding and ability to apply the competency of safe and effective use of self (SEUS) of psychotherapy practice.
  • Emergency First-Aid and CPR.
  • Vulnerable Sector and Criminal Check with local police.
  • Working knowledge of the Mental Health Act, Youth Criminal Justice Act, Landlord-Tenant Act, Ontario Works, Ontario Disability Support Plan, and the Child and Family Service Act as they pertain to working with survivors of gender-based violence.
  • Clinical training in modalities that are relevant to the position including but not limited to training Cognitive Behaviour Therapy, Dialectical Behaviour Therapy and Motivational Interviewing.
  • Training in and experience using, implementing, and training staff in trauma informed care, and harm reduction practices integrating an equity, diversity, and inclusion lens.
  • Experience with quality improvement projects and/or program evaluation is an asset.
  • Demonstrated skills in human resource management.
  • Excellent written and oral communication skills and computer literate.
  • Experience working with vulnerable women in zones under the line of poverty.
  • Experience in providing clinical supervision to staff, including documentation and file reviews in accordance with accreditation standards.
  • Wide experience in clinical and therapy work (required).
  • An energetic, organized leader with the ability to stay on task with multiple priorities.

Working Conditions:

• • This position is expected to work on-site 5days a week unless necessary to work remotely.
  • Works extensively at a desk using a computer up to 8 hours in a working day.
  • Works in a standard shared office environment.
  • This position will involve some local travel within the community, along with picking up equipment and materials. Must have ability to lift 30 lbs.
  • Report in-person at The Redwood office.

Position: Manager, Clinical Programs

Classification: Fulltime - 1 year contract (40 h/w)

Reports to: Executive Director

Compensation & Benefits:

• • $70,000/annum - Salary
  • 3-weeks vacation
  • 8 days sick/emergency days
  • 1-day personal days - birthday
  • Health & Dental – 3 months after employment

If you are interested in this position, please send your resume and cover letter via email to hr@theredwood.com.

Please note that as a congregate living setting, The Redwood requires all its workers to be fully vaccinated against Covid-19 and wear PPE within the office shelter. Proof of full vaccination status will be required to be considered for the position.