VAW Jobs

Beendigen - Relief Helpline Counsellor


Relief Helpline Counsellor

Crisis Home · Thunder Bay, Ontario

Beendigen provides FREE talk, text or chat support and services for Indigenous women across Ontario. We are a confidential, non-judgmental and culturally grounded helpline available 24 hours, 7 days a week. We are seeking dedicated and resourceful Talk4Healing Relief Helpline Counsellors with a passion for helping women through emotional and crisis support/intervention.

**Indigenous Women are encouraged to apply. First preference will be given to all qualified Indigenous applicants.**


Position Title: Relief Helpline Counsellor 
Hours of Work: 0 to 40 hours per week, based on the needs of the organization 
Salary: $21.12/hr 
Competition Number: RHL-12-07

Position Summary

Relief Helpline Counsellors are responsible for providing coverage and support services, in multiple Indigenous languages, English or French to callers on the Anishinabe Women’s Help Line during weekdays and weekends within an Anishinabe Health and Wellness Framework. 

Key Responsibilities/Duties

To work from a holistic perspective, utilizing the teachings of the medicine wheel and Seven Grandfather Teachings.

To take personal responsibility to increase sensitivity, awareness and implementation of Beendigen’s cultural teachings and organizational practices in both professional conduct and work-related deliverables.

To be prepared to work in conjunction with the philosophy and mandate of the organization.

To preserve confidentiality of all residents, clients, staff, students, volunteers and agency information.

To represent the organization in a positive and professional manner at all times.

To provide shift coverage and support to full-time staff during weekdays, statutory holidays and week-ends.

To provide emotional and crisis support/intervention, safety planning, information and referrals to Anishinabe women to assess their situation, particularly with reference to their safety.

To provide information and assistance in naming appropriate strategies; provides information and referral to appropriate community resources.

To provide reliable and accurate information and services referral to Anishinabe women fleeing violent relationships.

To provide information, support and assistance to friends, families, neighbours of abused Anishinabe women, service providers and other professionals in contact with abused women.

To maintain records of all calls according to the format and guidelines set out by the Help Line.

To operate in an unbiased, woman-positive, and non-judgmental manner, consistent with the philosophy of the service.

To keep up to date with necessary information in order to accurately assess a caller’s situation and to determine appropriate community resources if any.

To keep up to date with professional development in order to understand the continuing emergence of new issues and acquire more in-depth information in the whole field of Anishinabe woman abuse. 

To attend all mandatory training within the Help Line’s internal training series as per agency policy.

To access necessary services on behalf of callers in cases of emergency and/or situation where callers are not able to do so themselves, while respecting confidentiality.

To maintain records of all calls according to the format and guidelines set out by the Anishinabe Women’s Helpline.

To maintain co-operative working relationships and participates in the general operation of the agency.

To utilize downtime in an effective manner i.e.; debriefing, grounding, reading relevant materials, and reading agency communication tools.

As required by section 72(1,2, & 3), of the Child and Family Services Act, to report all cases of suspected child abuse, or a child that is need of protection directly to the appropriate child protection agency, following the procedures established by the Anishinabe Women’s Helpline.

To ensure Health and Safety compliance in the workplace by following policies, procedures and best practices and reporting any unsafe environments.

To follow confidential handling of client information as dictated by Privacy Legislation.

To constructively participate in staff meetings, seminars and training sessions as required.

To adhere to all policies and procedures and ensure adherence to program best practices.

Any other duties as requested by the Program Supervisor; commensurate with role.

The above statements are the general functions of the position, and should not be interpreted as a detailed description of all the work requirements that may pertain to the job.

Key Selection Criteria


An appropriate Bachelor’s Degree or College Diploma with 2 to 3 years relevant experience.

Comparable combination of education and experience will be considered.


Bilingual in English and Ojibway, Oji-Cree or Cree, other indigenous language or French.

Experience working in an Indigenous organization.

Knowledge, Skills and Abilities:

Specialize in one-on-one counselling

Extensive knowledge and experience in family violence issues

Ability to view situations free from personal values, interests, beliefs, or judgment

Ability to handle difficult situations and distance oneself from client’s problems or emotions

Excellent computer and database entry skills

Excellent oral and written communication skills

Knowledge about sensitivity to cultural differences and various economic backgrounds

Ability to act quickly and appropriately in situations of conflict in a direct, non- confrontational way

Strong written, verbal, and interpersonal communication skills

Working Conditions

Relief Helpline Counsellors usually work in a call center environment, but the mission of the organization may sometimes take them to non-standard workplaces.

Hours of work are relief, normally 8 hours per day, in a 24/7, 365 days a year work environment with occasional overtime.

Employment is subject to:

    • Must provide a successful Police Criminal Records Check (PCRP)
    • Ability to work shift work, including weekends and holidays
    • Ability to work flexible hours
    • Must sign Oath of Confidentiality
    • Must provide proof of full Covid-19 vaccination or medical exemption
    • Must have First Aid Certification

How to Apply

Interested applicants are invited to submit application via Beendigen’s website at or to submit a cover letter and resume with competition number RHL-12-07 in the subject line to

Only those applicants granted an interview will be contacted.

Beendigen Anishinabe Women's Crisis Home and Family Healing Agency welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.