VAW Jobs

Nellie's - Community Housing Supervisor

Nellie’s Internal & External Job Posting

Community Housing Supervisor

For almost 50 years Nellie’s has been providing shelter and support for marginalized women and their children in the Greater Toronto Area. We are mandated to operate programs and services for women and children who had or are experiencing violence, poverty, and homelessness. Nellie’s works to lessen homeless for women and their children whether the cause is family violence, mental health, or any other reason that results in dealing with the impact from trauma. In addition to providing shelter, our programs are designed to reduce the isolation that often comes with abuse.

Our core operations involve our 36-bed emergency shelter for women and their children who are homeless or escaping violent situations. In addition to our shelter, Nellie’s operates Community Support and Outreach programs that provides after care support and follow-up services to women and their children after they leave the shelter, as well as transitional housing support for women living in the community who are homeless or at-risk of becoming homeless.

Nellie’s is currently seeking a Full Time Community Housing Supervisor. Reporting to the Community Outreach Supervisor, the main function of this position is to oversee the community housing program, to ensure that housing workers are supported, provide direct supervision and case management support, and stay up-to-date in housing resources and initiatives.

Nellie’s is committed to the development of an agency that reflects the women it serves. This position is open to women* only.  Woman* signifies anyone who self-identifies as female, femme and/or woman. This includes transwomen, cisgender women, non-binary people who identify as femme or female presenting.  Applications from equity seeking groups are strongly encouraged.



  1. Support Housing Workers
  • Provide guidance and direction to housing program workers on case related issues, policies and procedures, and agency initiatives
  • Responsible for the effective supervision of housing staff including performance management, assigning cases, training and development, and providing direct oversight of the program
  • Provides appropriate, timely information to housing workers regarding housing alternatives
  • Ensure housing workers are assisting women to timely prepare and submit housing applications
  • Provide biweekly updates to Community Outreach Supervisor on Housing Team
  1. Advocacy 
  • Provide support to Housing workers with clients in family, criminal and immigration legal matters
  • Keep current with changing laws and trends as they relate to family, criminal, immigration issues and the Landlords & Tenants Act as amended
  • Advocate with Housing Workers for clients with law enforcement, lawyers, and other agencies
  • Arrange for cultural interpreters for appointments and court appearances when necessary
  • Liaise and navigate victim services programs
  1. Outreach
  • Provide direction and leadership in the coordination of outreach with multiple agencies and community organizations to ensure comprehensive development of housing services, opportunities and resources
  • Stay up to date on Toronto and GTA housing opportunities and initiatives
  1. Maintenance of Participants Management System
  • Develop and maintain client files in WISH, , and other records required by government Funders
  • Track and analyze data
  • Report on and analyze trends in the program
  • Prepare monthly program reports
  • Work with management team to identify and prepare funding proposals
  1. Develop Community Support Networks
  • Develop and maintain update information or relevant resources in the communities were housing is available
  • Develop and maintains community partnerships
  • Coordinate referrals for services and supports to outside agencies
  • Maintain regular contact either in person, virtually or by phone with relevant services
  • Outreach and network to organizations
  1. Community Education
    • Represents the agency within the community and with partners, stakeholders and other constituents
    • Builds relationships and linkages with housing support communities
    • Attends regular Alternative Housing Meetings
  1. Teambuilding
  • Contributes to organization team building process
  • Participates in case conference meetings to review women’s goals, outstanding needs and develop case plans, identify expected outcomes
  • Consults and coordinates client process with other appropriate staff
  • Works independently and also as part of a larger team to identify client needs and assist the client in accessing appropriate programs and services


  • Commitment to AR/AO principles
  • Post-secondary University education, Bachelor of Social Work, Registered with the Ontario College of Social Workers and Social Service Workers and at least two years of relevant work experience
  • Fluency in English is essential (oral and written), second language is an asset
  • Strong workshop design and facilitation skills are an asset
  • Administrative and organizational skills, as well as familiarity with MS Office and Google Workspace
  • Supervisory experience is an asset
  • Ability to work independently and in a multidisciplinary team
  • Strong interpersonal communication skills
  • Familiarity with local community organizations
  • Knowledgeable on Tenant & Landlord Act
  • Ability to work flexible hours; position may involve evening and weekend work

Nellie’s is committed to the development of an agency that reflects the women it serves. Applications from Aboriginal Women, World Majority Women/Women of Colour, Lesbians, Bisexual Women, Transgendered Women and Women with Disabilities, Women who have experienced Violence and Consumer Survivors are strongly encouraged.

We regret that our shelter is only partially accessible.

Please email your application and expected salary to  Only those candidates who will be interviewed will be contacted.  The successful candidate will be required to obtain a Police Records Check for the vulnerable sector.

Nellie’s is a unionized workplace with the Workers United Canada Council.