VAW Jobs

Inasmuch House- Residential Client Advocate

Women’s Services - Inasmuch House

Residential Client Advocate – Covers Weekends

Full-Time, Permanent

 (Bargaining Unit Position as per Collective Agreement)

Wage $19.19 - $21.91

2 Positions

(Includes Benefits & RRSP)*

Posting No. MS0262


  • Provide direct service to women and their dependents, including but not limited to, conducting safety planning and risk management, completing service user assessments and admits, offering housing information and completing housing applications, offering referrals, participating in conflict resolution and offering crisis intervention by phone and through web and text-based service
  • Engage with service users in all areas of the shelter
  • Participate in developing and delivering on site groups and activities for residents
  • Ensure the overall management, safety and security of the shelter is maintained
  • Keep systematic records using automated case management software and in-house tools such as log books and report templates
  • Assist in the training and supervision of students and volunteers at Women’s Services
  • Understand and follow protocols with community partners such as Hamilton Police Services, Children’s Aid Society and School Board
  • Participate in regularly scheduled staff meetings and training
  • Work safely, identify any health and safety concerns and report to management, and follow Mission Services’ workplace health and safety policies and procedures at all times
  • Ensure that residents have access to participate in barrier-free services and assist and empower each resident to set and take steps towards achieving their personal goals
  • Adhere to a strict confidentiality policy
  • Other duties as required to ensure the continuation of service to residents


  • Successful candidates will hold at minimum a dipolma in Social Service work
  • Minimum two (2) years of work experience in fields of gender-based violence, addiction, mental health, concurrent disorders, counselling and other social services supporting vulnerable women; two to four (2-4) years of experience is preferred
  • Demonstrated understanding of gender-based violence, child abuse, mental health disorders, addiction, poverty and homelessness
  • Demonstrated understanding of working from an intersectional feminist lens
  • Demonstrated ability to provide person-centered, trauma-informed and AR/AO services and supports to women and children with diverse experiences and identities
  • Excellent counselling, crisis intervention, organizational and interpersonal skills
  • Ability to work under pressure and in crisis situations
  • Confident decision maker and enthusiastic team player
  • Committed to upholding the organization’s mission, values and standards
  • Fluency in French is an asset


  • 5 hours per week, will be required to work a rotation of weekend and weekday shifts – majority of the shifts will be on the weekend
  • Will rotate through day, afternoon and night shifts: 8:00AM-4:00PM, 4:00PM-12:00AM and 12:00AM-8:00AM shifts (required to be at work 15 minutes before scheduled shift to participate in shift change)


  • $19.19- $21.91 per hour
  • * Benefits after 3-months
  • Group RRSP Employer matching up to 3% after one (1) year of continuous employment


  • Police Vulnerable Sector Check
  • Two-Step Tuberculosis Skin Test
  • Proof of double COVID-19 vaccination, or willingness to register to receive these vaccinations as soon as possible

  To apply for this position, please send your cover letter and resume by 5:00PM on August 18, 2022 to:

Director of Human Resources 

Mission Services of Hamilton

P.O. Box 368, Hamilton, ON L8L 7W2 or email to

At Mission Services of Hamilton, we value diversity in our employees and we work from an anti-racism/anti-oppression framework and strive for equity and inclusion.

We strive to foster an organization that reflects the diversity of the community we serve and welcome applications from all qualified candidates. We encourage applications from individuals from underserved and underrepresented cultural and racial communities, from First Nations Inuit and Metis communities, Two-Spirit, LGBTQIA+ communities, and people living with disabilities

Mission Services is also committed to developing an inclusive, barrier-free selection process and work environment. We thank all applicants, however, only those candidates selected for an interview will be contacted. If contacted, please advise us if you require any accommodation measures to ensure you will be interviewed in a fair and equitable manner. Information received relating to accommodation requests will be treated with confidentiality.