VAW Jobs

YWCA Toronto- Relief Client and Program Support Worker

YWCA Toronto

Relief Client and Program Support Worker

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women escape violence,
move out of poverty and access safe, affordable housing. We work tenaciously to break down barriers that hold women
back from achieving equality.

Internal and External Job Posting
Relief Client and Program Support Worker
YWCA JUMP Etobicoke
Employment Type: Relief
Work Hours: Varied as needed
Salary: $22.51 per hour
Location: 222 Dixon Road, Etobicoke, ON M9P 3S5
Application Deadline: Tuesday, May 4, 2021

YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that
the rights of all individuals are respected and protected. We work to promote a climate that is welcoming
of all women and individuals who identify as Trans, intersex, non-binary, agender, and/or Two-Spirit. We
encourage applications from women and gender diverse people from all races, ethnic origins, religions,
abilities and sexual orientations.

The Client and Program Support Worker is responsible for providing client support services, administrative
and outreach support to the YWCA JUMP Itinerant Services and staff team.

YWCA JUMP Etobicoke is a settlement program for newcomer women and female youth in North and
Central Etobicoke. The program has a strong employment emphasis paired with services addressing the
adaptation, settlement and integration needs of newcomer women and female youth. A comprehensive
portfolio of services include: needs assessment, information and orientation, pre-employment, job search
and skills training programs, wellness and mental health supports, community connections and
professional networking opportunities; satellite workshops are offered in the North/West end of the GTA.


  •  Co-facilitates the delivery of the training program;
  • Provides information and referrals as required; liaises with professionals and agencies in the
    community to facilitate access to services as required by the clients;
  • Provides administrative support as required;
  • Responds to e-mail and telephone enquiries for the YWCA JUMP program intake and outreach
  • Assist participants registering for training program and services provides external referrals as
  • Prepares data for CTS and iCARE entries;
  • Works with the team in gathering of statistics and record keeping activities.


  • In-depth knowledge of an academic or technical discipline normally acquired through completion of a
    community college diploma (e.g. business administration, commerce or related field) (Cases for
    Equivalency will be considered);
  • 1-3 years directly related work experience;
  • Advanced computer skills in Windows, Excel, Internet, spreadsheet and database applications;
  • Operates in an environment that has minimal supervision, requires flexibility, adaptability and
    problem solving skills;
  • Knowledge of and ability to trouble shoot computer hardware network connections;
  • Superior customer service, verbal and written communication skills;
  • Very strong organizational skills and detail-oriented;
  • Marketing experience an asset;
  • Knowledge of another language an asset (e.g. Somali, Urdu, Hindi).

Please submit your cover letter and résumé to Dolores Montavez-Ruz, Manager of JUMP
Etobicoke and Women in Trades and Technology Programs at
Please quote JOB ID number JUMP0425 and your name in the subject line.

Please note: A vulnerable sector police reference check is required by the successful candidate prior to
hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is
not within the Bargaining Unit. Please indicate on your cover letter and email subject line if you are
an internal candidate. For internal applicants, this position is not secondable.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human
Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins,
religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants
with disabilities. If contacted, please advise us if you require any accommodation. While we thank all
candidates for their interest, only those selected for an interview will be contacted.
YWCA Toronto is a Scent-Sensitive Workplace.

Posting date: April 23, 2021