VAW Jobs

YWCA Toronto- Front Desk Support Worker- Evening

YWCA Toronto

Front Desk Support Worker - Evening

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women
escape violence, move out of poverty and access safe, affordable housing. We work tenaciously to break
down barriers that hold women back from achieving equality.

Internal External Job Posting
Front Desk Support Worker – Evening
YWCA Elm Centre/Winona Place
(Winona Place is a Permanent Housing Complex for Indigenous Women and their Families)
Employment Type: Full-Time, Permanent
Work Hours: 35 hours per week (Monday to Friday, 3:00pm-10:00pm)
Salary: $47,878 annually, plus comprehensive benefits
Location: 150 Elizabeth Street, Toronto, Ontario M5G 0B1
Internal Application Deadline: Thursday, January 14, 2021
External Application Deadline: Monday, January 18, 2021

Priority will be given to Indigenous Persons. Applicants are required to clearly identify their Indigenous lived
experience in their cover letter.

YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that
the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of
all women and individuals who identify as trans, intersex, non-binary, agender, and/or Two-Spirit. We
encourage applications from women and gender diverse people from all races, ethnic origins, religions,
abilities and sexual orientations.

The Front Desk Support Worker is responsible for a welcoming and supportive reception service and works
within a collaborative team to create a meaningful and relevant environment for tenants and guests within
a feminist framework that includes a skilled response to and knowledge of the dynamics and effects of
trauma, mental health and oppression.

YWCA Elm Centre includes 300 units of permanent housing for three different resident groups: 165 units of
affordable rental units for women, 50 units for women and women-led families of Indigenous descent
(including 10 women-led families fleeing violence) and 85 units for women who are experiencing significant
mental health challenges or concurrent mental health/addictions disorders. The program will provide
services to the entire residential community, with a dual focus on community building and individualized

• Provide a welcoming and supportive reception; work within a collaborative team to create a meaningful
environment for tenants and guests. Work within a feminist framework that includes a skilled response
to, and knowledge of, the dynamics and effects of trauma, mental health and oppression;
• Schedule appointments for the Women’s College Clinic operating at Elm; schedule tenant booking of
communal spaces the Jack Layton Lounge, Nancy’s Auditorium, and the Winona Community Lounge;
• Assist in providing orientation to new tenants to ensure familiarity and understanding of programs, staff
and community environment;
• Responds to on-site emergency needs by using the on-call procedures (i.e. Directors, Property Services
and Housing Support program staff);
• Takes corrective action when responding to potential safety hazards; ensure hazards are reported to the
appropriate personnel;
• Reports all disturbances, vandalism or other emergencies to the supervisor; complete an incident report
as required;
• Liaison with appropriate staff including Housing Workers, Community Engagement staff and Property

• Completion of an undergraduate university degree in a relevant field (e.g. Social Work) (Cases for
equivalency will be considered);
• 1 to 3 years directly related experience within supportive housing;
• Completion of the Toronto Hostel Training Centre’s certificate an asset;
• Knowledge of the Residential Tenancies Act, and experience working in a residential setting an asset;
• Exceptional verbal and written communication skills, and strong interpersonal skills;
• Knowledge and experience in responding to crisis situations, and de-escalating conflict;
• Ability to interact in a respectful and professional manner with a diverse community of women, their
families and guests within a supportive housing environment;
• Experience working with diverse individuals and groups e.g. cultural diversity, gender, abilities, religion,
race, sexual orientation, etc.;
• Demonstrate knowledge of and experience working with women living with experiences of precarious
housing, poverty, violence/trauma, and mental health/concurrent addictions issues;
• Knowledge and experience working from an anti-oppression framework and trauma informed practice;
• Knowledge of harm reduction framework;
• Ability to follow all safety policies and procedures within the work area and respond properly to
emergency or safety situations;
• Must be organized, detail-oriented and able to work well under pressure;
• Knowledge of security operating systems an asset;
• Knowledge and ability to communicate in a second language an asset;
• Completion of WHMIS training an asset.

Please submit your cover letter and résumé to Dominique Boivin, Associate Manager of Elm Housing
Support Program at

Please quote JOB ID number ELM0390 and your name in the subject line.

Please note: A vulnerable sector police reference check is required by the successful candidate prior to
hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is
within the Bargaining Unit. Please indicate on your cover letter and your email subject line, if you are
an internal candidate. For internal applicants, this position is not secondable.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human
Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins,
religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants
with disabilities. If contacted, please advise us if you require any accommodation. While we thank all
candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto is a Scent-Sensitive Workplace.

Posting Date: January 5, 2021