VAW Jobs

YWCA Toronto- Front Desk Support Worker

YWCA Toronto

Front Desk Support Worker

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help
women escape violence, move out of poverty and access safe, affordable housing.
We work tenaciously to break down barriers that hold women back from achieving equality.

Internal and External Job Posting
Relief Front Desk Support Worker
YWCA Elm Housing Support
Employment Type: Relief
Work Hours: Varied as needed
Salary: $26.31 per hour
Location: 150 Elizabeth Street, Toronto, ON, M5G 0B1
Application Deadline: Friday, November 27, 2020

YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to
ensure that the rights of all individuals are respected and protected. We work to promote a climate
that is welcoming of all women and individuals who identify as trans, intersex, non-binary, agender,
and/or Two-Spirit. We encourage applications from women and gender diverse people from all
races, ethnic origins, religions, abilities and sexual orientations.
The Relief Front Desk Support Worker is responsible for a welcoming and supportive reception service
and works within a collaborative team to create a meaningful and relevant environment for tenants and
guests within a feminist framework that includes a skilled response to and knowledge of the dynamics
and effects of trauma, mental health and oppression.

YWCA Elm Centre includes 300 units of permanent housing for three different resident groups: 165
units of affordable rental units for women, 50 units for women and women-led families of Indigenous
descent (including 10 women-led families fleeing violence) and 85 units for women who are
experiencing significant mental health challenges or concurrent mental health/addictions disorders.
The program will provide services to the entire residential community, with a dual focus on
community building and individualized supports.

• Greets and directs tenants, visitors, contractors and suppliers in the Elm housing complex;
• Receives and redirects external calls to the appropriate parties;
• Maintains access control, ensuring entry to authorized persons only, maintains visitors sign
in/out log;
• Handles client complaint and issues with tact and diplomacy, provides crisis intervention and
facilitates conflict resolution when required;
• Records in the communication log any issues that arise;
• Distributes forms to tenants and staff i.e. PAD- Work Orders;
• In consultation with the Business Administrator, ensures all procedures manuals for the
reception are kept up to date;
• Books elevators for move-ins, move – out and delivery of large items;
• Receives calls from tenants and workers regarding repairs and relays to superintendent and
property services as appropriate;
• Monitors building surveillance cameras and notifies staff of issues;
• Reports all disturbance or other emergencies to the appropriate staff and or supervisor,
completing YWCA Toronto Incidents reports when necessary.

• Completion of an undergraduate university degree in a relevant field (e.g. Social Work) (Cases
for Equivalency will be considered);
• Ability to use equipment relevant to the position (Computer, phone system, security
• 1 to 3 years directly related experience within supportive housing;
• Completion of the Toronto Hostel Training Centre’s certificate an asset;
• Knowledge of the Residential Tenancies Act;
• Exceptional verbal and good written communication skills and strong interpersonal skills;
• Knowledge and experience in de-escalating conflict;
• Knowledge and experience in responding to crisis situations and de-escalating conflict;
• Ability to interact in a respectful and professional manner with a diverse community of women,
their families and guests within a supportive housing environment;
• Experience working with diverse individuals and groups e.g. cultural diversity, gender, abilities,
religion, race, sexual orientation, etc.);
• Demonstrates knowledge of and experience working with women living with experiences of
precarious housing, poverty, violence/trauma, and mental health/concurrent addictions issues;
• Knowledge and experience working from an anti-oppression framework and trauma informed
• Knowledge of harm reduction framework;
• Ability to think independently, possess good judgment, demonstrate proven problem-solving
skills and effective decision-making skills;
• Ability to work well under pressure, organized and detail oriented;
• Knowledge and ability to communicate in a second language an asset;
• Experience working in a residential setting and security operating systems an asset;
• Completion of WHMIS training an asset.

Please submit cover letter and résumé to Dominique Boivin, Interim Associate Manager of Elm
Housing Support at quote JOB ID number ELM0379
and your name in the subject line

Please note: A vulnerable sector police reference check is required by the successful candidate prior
to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This
position is not within the Bargaining Unit.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario
Human Rights Code. We encourage applications from women and gender diverse people of all races,
ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to
applicants with disabilities. If contacted, please advise us if you require any accommodation. While
we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto is a Scent-Sensitive Workplace.

Posting Date: November 16, 2020