VAW Jobs

YWCA Toronto- Relief Shelter Support Worker (3 Positions Available)

YWCA Toronto

Relief Shelter Support Worker

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women escape violence, move out of poverty and access safe, affordable housing. We work tenaciously to break down barriers that hold women back from achieving equality.

Internal and External Job Posting
Relief Shelter Support Worker (3 Positions Available)
YWCA Davenport
Employment Type: Relief
Work Hours: Varied, as needed
Salary: $21.99 per hour
Location: 1684 Queen Street East, Toronto, Ontario, M4L 1G6
Application Deadline: Monday, September 21, 2020

YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as trans, intersex, non-binary, agender, and/or
Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.

The Relief Shelter Support Worker will support the permanent team and contribute to providing meaningful and relevant services within a theoretical feminist framework that includes a working knowledge of the dynamics and effects of trauma and oppression. The worker acts as a resource to
staff and clients and supports the provision of services which includes crisis management and deescalation, conducting intakes, supporting daily operations and ensuring the safety of the shelter and participants living on-site.

YWCA Davenport provides up to 80 emergency shelter beds to young women (16 – 24 years of age) and adult women (25 and older) and is staffed 24 hours a day. This pet friendly shelter is funded by the City of Toronto and adheres to Toronto Shelter Standards.

• Applies knowledge of the issues of trauma and the dynamics of woman abuse and homelessness to develop and implement effective support strategies;
• Acts as an advocate on behalf of residents and supports access to relevant external resources;
• Provides daily support services to residents (e.g. tokens, providing personal hygiene items and toiletries, first aid, long-distance calls and assists with completion of forms and statements);
• Exercises precautions to ensure the safety of residents and completes risk assessments and safety plans;
• Models and coaches residents to use conflict resolution and mediation skills to support positive relations between residents;
• Negotiates supportive and flexible strategies to assist residents with mental health issues to access the support within the shelter and in the community;
• Uses a harm reduction lens and supports participants to incorporate safe use strategies;
• Engages in crisis de-escalation work should incidents occur;
• Assists clients to search the classified ads and housing registries and coaches clients on how to contact and negotiate with prospective landlords;
• Support permanent staff to facilitate on-site programming and workshops with program participant.

• In-depth knowledge of an academic discipline normally acquired through completion of a supervised undergraduate degree (e.g. BSW) (Cases for Equivalency will be considered);
• An analytical framework that identifies clients' relation to social systems and the demonstrated practical application of this framework;
• Completion of workshops and courses pertaining to mental illness, trauma, harm reduction, crisis de-escalation and anti-oppressive practice;
• 1 to 3 years’ experience in counselling and group work focused on clients at risk and/or homeless women;
• Completion of Toronto Hostel’s Training Certificate (T.H.T.C.) or equivalent;
• Demonstrated knowledge of harm reduction principles and practice;
• Demonstrated knowledge of community resources and supports focused on mental health and group support;
• In-depth knowledge of the dynamics of woman abuse and trauma within an anti-oppression framework;
• Demonstrated experience in the development, delivery and evaluation of workshops and groups;
• Experience delivering culturally sensitive services in a multicultural environment;
• Excellent communication and interpersonal skills;
• Knowledge and understanding of mental health, substance use/addictions, advocacy, refugee and immigration issues and homelessness;
• Life Skills Certificate an asset;
• Knowledge of a second language and/or culture would be an asset.

Please submit your cover letter and résumé to Cynthia Peacock, Interim Manager of YWCA Davenport at Please quote JOB ID number DAV0345 and your name in the subject line.

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto is a Scent-Sensitive Workplace.

Posting Date: September 9, 2020