VAW Jobs

YWCA-Peterborough Haliburton-Team Lead


Posted: June 27, 2019

Closes: July 17, 2019 at 4 pm EST





Permanent Part-Time (28 hrs/week)

(One Position / Non-Union)




OFFICE LOCATION:                Crossroads Shelter, Peterborough ON

START DATE:                          ASAP

WAGE RANGE:                        Commensurate with experience. Excellent benefit plan.

HOURS:                                     28 hours/week

4 weekdays/week (on-call coverage and some evenings and weekends are required)



To provide safe, secure, confidential crisis and support services to women and their children in Haliburton and Peterborough Counties who have experienced abuse while working within the YWCA philosophy and policy guidelines.


Reporting to the Crossroads Shelter Manager, the Crossroads Shelter Team Lead supports the Crossroads Shelter Manager in the daily operations of the shelter. In conjunction with the Crossroads Shelter Manager, the Crossroads Shelter Team Lead is responsible for ensuring the Crossroads Shelter provides safety and support for women and their children who are leaving an abusive situation in accordance with YWCA values, policies, procedure and guidelines, and within prescribed legislation, regulations and standards.  Service activities include crisis telephone line, intakes, safety planning, discharges, emotional support and referrals, housing support & goal planning for women entering /staying/leaving shelter; CAS mandated activities;  co-ordination of house cleaning & room assignment to maximize bed availability; housekeeping activities to ensure high standard of cleansing/sanitation; provision of food services within public health requirements;  and ensuring property & equipment concerns and deficits are reported and remedied in a timely fashion by the Property Manager. Crossroads Shelter and the Crisis Telephone line operate 24 hours a day, 365 days a year.



  • 4-year post-secondary degree in social services or related field.
  • Minimum 3 years progressively responsible experience and at least 1-year supervisory experience, preferably in a shelter setting.
  • Expertise in conflict transformation / resolution.
  • Excellent knowledge and understanding of:
  • Violence against women and children living in both urban and rural areas
  • Shelter programs and services and the management and development of same
  • Legislation and funder’s standards governing shelters
  • Supervisory experience in a unionized environment, including providing instructions and guidance to staff within the context of a collective agreement.
  • High level of commitment to service provision from feminist, trauma- and violence-informed, anti-oppressive and harm reduction frameworks.
  • Expertise in infection control in a residential/medical setting is an asset.
  • Solid ability to use MS Office applications (e.g. Word, Excel, Outlook, PowerPoint, etc.).
  • Knowledge of WISH (client information system) an asset.
  • Ability to use, train and trouble-shoot on all other shelter equipment – e.g. security cameras, telephone, shelter systems, fire systems etc.
  • Excellent dispute resolution and crisis management skills.
  • Demonstrated critical thinking.
  • Ability to think analytically with attention to detail in the presence of frequent interruptions.
  • Strong planning, time-management, multi-tasking and organizational skills.
  • Excellent change management skills to achieve objectives.
  • Advanced understanding and commitment to quality service and best practice.
  • Dedicated to continuous learning and research to keep up-to-date with best practices and new initiatives in the field.
  • Ability to deal with highly sensitive and personal information in a confidential manner.
  • Ability to act with empathy, integrity, trustworthiness, humility, transparency and compassion.


Must have access to a reliable vehicle, valid driver’s license, and appropriate insurance.


Please submit resume and cover letter by 4:00pm, July 17, 2019 to

Human Resources by e-mail:



Full job description available at the main desk at YWCA, 216 Simcoe Street, Peterborough and on the YWCA Website.


YWCA Peterborough Haliburton actively encourages applicants from all equity seeking groups.  YWCA Peterborough Haliburton embraces diversity and is committed to creating an inclusive workplace.  Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives.  We thank all applicants and advise that only those selected for an interview will be contacted.

In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance to Human Resources at