VAW Jobs

Red Door Family Shelter-Relief Shelter Support Worker

Job Posting

Position Available: Relief Shelter Support Worker (Casual)

Salary: $20.99 per hour + 4% vacation pay, as per collective agreement.

Hours: Variable

Application Deadline: May 30, 2019


The Red Door Family Shelter is one of the largest family shelters in the City of Toronto and has been delivering support services to homeless families, abused women and their children for over 35 years.

We are currently seeking Relief Shelter Support Workers in two of our shelters. All selected candidates will have a passion for our work and a commitment to the provision of excellent client services.

Overview of Position

Reporting directly to the Site Manager, the Relief Shelter Support worker is responsible for conducting emergency intakes, assisting new residents in settling in and providing support, feedback, behaviour management, input and/or crisis intervention to clients on issues of daily living relating to precipitating issues.

Duties and Responsibilities

  • Enter notes regarding case progress as required

•     Conduct daily room checks for cleanliness, completion of daily chores, and maintenance

•     Conduct weekly house meetings to identify issues or concerns among residents, and to assign weekly tasks to residents

  • Report maintenance issues including urgency to Maintenance Worker
  • Oversee common areas, including yard for appropriate use; address and/or report unacceptable behaviour
  • Maintain supplies in linen cupboard for distribution to residents as required; coordinate with Reception Clerk for replenishment
  • Screen visitors
  • Enforce house rules; perform weekly room checks; ensure that prohibited items are not brought into shelter, and/or remove them
  • Other duties as assigned

The Ideal Candidate:

Candidates for this position will have the following experience and educational requirements:

  • Post secondary degree or diploma in Social Services or other related field combined with relative experience
  • Demonstrated commitment to excellence in client service
  • Demonstrated knowledge of social service systems in Toronto
  • Proven ability to problem solve, cope with and de-escalate difficult behavior
  • Initiative, reliability and ability to work positively as a member of a multi-disciplinary team
  • Ability to perform housekeeping procedures
  • Commitment to completing mandatory Hostel Standards, Health and Safety and First Aid and CPR training.
  • Excellent oral and written communication and interpersonal skills

How to apply:

Please submit your cover letter and resume, outlining your qualifications, by email to or fax to (416) 915-5698

The Red Door Family Shelter is an equal opportunity employer encouraging applications from all qualified candidates. Please indicate the position you are applying for in your cover letter.

Information acquired will be used only for the purposes of recruitment for employment with the Red Door Family Shelter.

No phone calls please.

We thank all applicants, however, only those selected for an interview will be contacted.