VAW Jobs

The Women's Interval Home of Sarnia-Lambton Inc.: Shelter Program Manager

The Women's Interval Home of Sarnia-Lambton Inc.

Position Title: Shelter Program Manager

Job Description: Permanent, Full-Time

Hours: 36 hours per week, as scheduled

Location: 681 Oxford Street, Sarnia

Date Posted: March 11th, 2019

Start Date: T.B.D.

Please apply by email to: no later than Wednesday, March 20th, 2019 at 4:00 p.m.

The Women's Interval Home of Sarnia-Lambton Inc., is an equal opportunity employer and in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), wherever appropriate, support will be provided in the recruitment process and accommodations for disabilities will be provided upon request. We thank all applicants for their interest; however, only those candidates chosen for interviews will be contacted. 

The Shelter Program Manager Reports to the Executive Director


The Shelter Program Manager is responsible for the management of the day-to-day delivery of programs, services and activities of the Women's Interval Home. In conjunction with the Executive Director, the Shelter Program Manager is responsible for maintaining positive labour management relations in a unionized work environment. The Shelter Program Manager supports the Executive Director in the implementation and execution of the goals and objectives of the organization's Strategic Plan, Operational Plans, as well as other project-based and community activities that ensure we are being accountable to our funding bodies; enhances the quality of services we deliver and furthers the interests of the agency in a manner which is consistent with the agency Mission, Vision and Value Statements, including the development of practices which promote the quality of work life and empowerment of staff and the quality of service delivery for the women and children we support.

Job Duties:

Human Resources, Operational and Program Planning and Management

  • Coordinate the recruitment, screening and interviewing of new employees for the residential program and participate in the hiring of other staff as requested by the Executive Director.
  • Supervise, train and evaluate all Counsellors (Full-Time, Part Time and Relief) who report directly to the Shelter Program Manager.
  • Obtain staff feedback and carry out regular observation and monitoring of the performance of staff to provide meaningful feedback as required and as part of the evaluation process.
  • Ensure staff performance issues are addressed and that appropriate supervision meetings, coaching or progressive discipline are administered in a timely manner.
  • Carry out annual employee performance appraisals.
  • Actively work at implementing positive labour management relations and ensure any issues or concerns are communicated to the Executive Director as required.
  • Work in collaboration with the Executive Director to address grievances and arbitrations.
  • Ensure professional development opportunities are communicated to staff on a regular basis and that staff training needs are effectively addressed throughout the year.
  • Ensure that directions to staff and staffing schedules are in compliance with legislation (i.e. Employment Standards, Occupational Health and Safety Act) and the Terms and Conditions of the Collective Agreement where applicable.
  • Carry out all long term scheduling including vacation scheduling, and ensure effective systems are in place to carry out emergency shift coverage.
  • Ensure schedules are posted and vacations are authorized in accordance with the Terms and Conditions of the Collective Agreements.
  • Ensure that staff has adequate and equitable workloads within the shelter.
  • Carry out all staff relations in a manner, which is consistent with the agency mission statement, intervention principles and the approved management philosophy.
  • Schedules and attends weekly Case Planning Meetings.
  • Attends Management Team Meeting

Hiring, Training and Supervision of all Program Placements

  • Oversee the hiring, training, and supervision of all shelter program placements.
  • Actively work with the Executive Director to identify Expected Program Outcomes, Evaluation methods, statistical targets to meet the needs and requirements of funding agencies and annual program objectives.
  • Assist in shelter program planning and the optimal use of placements.
  • Adequately respond to problems in this area in consultation with the management team and staff.
  • Keep abreast of issues relating to violence against women and new programs being developed to serve this population.

Oversee the Day-to-Day Operations of a 24 hour a day Shelter

  • Ensure effective case planning is occurring for clients of the agency by monitoring shift change, documentation, action and case planning, case consultation sessions, and lead the Residential Staff Meetings. This can also include developing methods whereby staff can effectively monitor a client's case plans, monitor her intervention and identify needed action in a pro-active fashion.
  • Assist staff in responding to serious issues within the shelter, including high security concerns, client conflicts, client complaints, emergency shift coverage and serious occurrences.
  • In conjunction with or as directed by the Executive Director, network with other community agencies, the police and government agencies to ensure the efficient delivery of client-based programs. This would include attending police liaison meetings, social service meetings, obtaining clarification for staff, arranging in-house speakers, etc.
  • Consult with the Executive Director to problem solve on effective ways to handle problem situations.
  • Be an Ambassador for the Women's Interval Home and work in a co-operative and collaborative manner with community partners and members of the public as needed or requested by the Executive Director.

Ensure Compliance, Implementation and Development of Policies/Procedures

  • Ensure that staff adheres to the agencies Human Resources, Financial and Service Delivery Policies and Procedures.
  • Bring any issues or gaps in Policies and Procedures to the attention of the Executive Director so that they can be addressed in a timely fashion.
  • Develop effective procedures to monitor all Occupational Health and Safety concerns of staff; address concerns as they arise in consultation with the management team.
  • Review, and where necessary respond to Serious Occurrence Reports prepared by staff-ensuring that reports requiring MCSS notification are addressed promptly as outlined in Serious Occurrence Reporting Procedures.
  • Work in collaboration with the Executive Director to ensure that there is standardization in the development, implementation and use of policies, procedures, practices and protocols.
  • Participate in annual review of Shelter Standards, Policies & Procedures, and Risk Assessments as required by government ministries, at request of Executive Director.

Financial Planning and Management

  • In collaboration with the Executive Director ensure that Financial Management and Administration Policies and Procedures are being adhered to by staff.
  • Ensure that the requirements (primarily statistical) of the various funding bodies are being adhered to by staff.
  • Monitor budgets by reviewing monthly and year-to-date expenditures to ensure that they are in line and take corrective actions on variances, under the direction of the Executive Director.


  • A University Degree in Social Services or a related field is preferred.
  • Successful completion of a Social Work/Social Service Worker program is required, as well as five years' experience in the field.
  • Experience in similar supervisory role.
  • Knowledge of Human Resources, Health & Safety, Policies & Procedures would be beneficial.

Required Skills/Knowledge/Experience

  • Excellent verbal and written communication skills as well as demonstrated problem solving, planning and conflict resolution skills.
  • Extensive knowledge of counseling techniques and the social service network in Sarnia-Lambton is required
  • Demonstrated management skills and abilities.

Certification and/or Training & Development Requirements

  • First Aid/CPR Certification and renewals

Working Conditions

  • 36 hours per week including evening and weekend work including emergency calls at home and being on-call. Flexibility of hours is required to meet the changing needs of the service and program delivery with overtime being compensated through time off rather than pay.
  • Some travel is required to attend meetings, conferences, and training opportunities.
  • There is a potential risk of abusers being on the property, considering we are a high risk facility.
  • Non-unionized position in a unionized environment.
  • Respects the confidentiality of all agency information.

Accountability/Performance Evaluation

The Shelter Program Manager reports directly to the Executive Director. The employee may be reasonably assigned other tasks by the Executive Director. Although performance feedback may be ongoing as part of supervision; formal evaluations will be conducted by the Executive Director on an annual basis. The Shelter Program Manager is an active participant in the evaluation process.

6 months probation

Please apply by email to: no later than Wednesday, March 20th, 2019 at 4:00 p.m.