VAW Jobs

YWCA Toronto: Eviction Prevention Worker: Housing Administration

Internal and External Job Posting

Eviction Prevention Worker Housing Administration


YWCA Toronto offers a range of housing options for single women and women-led households, including permanent housing at a variety of locations. Individual and group support assists residents to maintain their housing. On site housing support services provide education on the rights and responsibilities of tenancy, conflict mediation and resolution, crisis prevention and

intervention and referrals. Supports are intended to assist women to develop skills to live independently. Staff have expertise in numerous areas (i.e. job readiness, advocacy, parenting, effects of violence on women and their children), and are available to work with women to identify barriers in their lives.

The Eviction Prevention Worker is responsible for providing a full range of resources and supports which includes the development, implementation and evaluation of eviction prevention strategies and implements procedures as outlined by the YWCA Toronto Eviction Prevention Policies and Procedures and in accordance with the Residential Tenancies Act to assist tenants in understanding their rights and responsibilities.

Reporting to the Manager of Housing Administration, the Eviction Prevention Worker’s various responsibilities include the following:

  • Establishes and maintains communication with service related agencies for support and referral purposes;
  • identifies tenants in rent arrears and completes legal documentation in consultation with the Manager;
  • responsible for completing and serving required forms (e.g. N4 and L1) in accordance with YWCA Toronto Eviction Prevention Policies and Procedures, the Residential Tenancies Act , and the Housing Services Act within the required timelines;
  • meets with individual tenants who are in arrears to set up repayment agreements and submits for approval to Manager;
  • monitors, maintains and documents payment plans and mediated agreements in accordance with YWCA Toronto Eviction Prevention Policies and Procedures and Landlord Tenant Board;
  • in conjunction with the Manager, files legal documents at the Landlord Tenant Board, Sheriff Enforcement Office;
  • secures hearing and eviction dates;
  • responsible for coordinating evictions with housing support staff and property services staff;
  • assists in preparing tenants and witnesses for hearings at the Landlord Tenant Board;
  • acts as the Agent for the Landlord at Landlord Tenant Board and attends hearing as required;
  • ensures tenant receive legal documentation of all legal processes in accordance with Landlord Tenant Board;
  • inputs legal fees incurred into Arcori database;
  • compiles and maintains a list of community supports including legal clinics, rent banks;
  • maintains, records and compiles program statistics and prepares reports and correspondence;
  • ensures that tenants are aware of and understand housing practices and procedures;
  • prepares quarterly reports for a variety of funding source;
  • develops and maintains contacts with community resources and keeps informed of the changes in the community;
  • provides administrative support to the Intake Coordinator as required;
  • provides backup support and processing duties for rent collection.

 You will have:

  • Certified Paralegal with 3-5 years working with vulnerable women in a non-profit setting is required; in-depth knowledge of an academic or technical discipline normally acquired through the completion of a relevant undergraduate degree (examples: social work, psychology, and sociology);
  • demonstrated knowledge and experience working with the Residential Tenancies Act Social Housing Reform Act and Ontario Human Rights Code;
  • demonstrated experience acting as an agent of the Landlord at Landlord Tenant Board;
  • ability to work with an anti-oppression and feminist framework;
  • experience working with diverse individuals and groups and the ability to deliver culturally sensitive services;
  • communication approach that is flexible, de-escalates, teaches conflict resolution and is focused on success;
  • basic accounting practices required;
  • demonstrated ability to work under pressure with competing demands;
  • demonstrated knowledge and understanding of Violence against Women issues;
  • proven experience working independently, developing and facilitating groups;
  • working knowledge and understanding of resources in the community for women;
  • ability to maintain a positive approach and a professional manner at all times;
  • demonstrated conflict resolution skills;
  • ability to work both independently and as part of a team in the planning and delivery of services;
  • computer skills to include: Windows, Excel, Non-profit housing property management software;
  • excellent oral and written communication;
  • knowledge of a second language an asset.

 Core Competencies: The Employee will:

  • Engage in a self-reflective and collaborative practice that is non-judgmental and compassionate and reflects the mission of YWCA Toronto;
  • incorporate principles of anti-oppression and equity in responding to the service needs of women and children and work toward removing systemic barriers to independence and wellbeing;
  • demonstrate respect, consideration and acceptance of the opinions of others while expressing her own expertise and effectively utilizing relevant resources and specialists;
  • consistently collaborate with team members, sharing ideas and differences openly;
  • be receptive to new ideas and adapt to change as necessary;
  • value the contribution of others and take action to strengthen partnerships and support others to achieve effective outcomes;
  • take action to avoid or solve problems and create opportunities for positive change;
  • demonstrate commitment to ongoing personal and professional development.

The hours of work for this position are 35 hours per week (occasional evening work required; occasional weekend work may be required; some travelling between program sites and to Landlord Tenant Board). The salary for this position is $52,419 per annum (Level 7), plus comprehensive benefits.

Please note: A police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. Please indicate on your cover letter if you are an internal candidate. For internal applicants, this position is not secondable.

Submit cover letter and résumé to: Darlene Penney, Manager of Housing Administration. YWCA Toronto. 80 Woodlawn Avenue East, Toronto, ON, M4T 1C1. EMAIL:

Internal Deadline: Wednesday, November 22, 2017 External Deadline: Friday, November 24, 2017

Please quote JOB ID number HADM0028 and your name in the subject line.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women of all races, ethnic origins, religions, abilities and sexual orientations. YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted. No telephone enquiries please.

YWCA Toronto is a scent free environment.