VAW Jobs

YWCA Community Engagement Transitional Support Worker (Contract Position) Agnes MacPhail House, Beatrice House and 1st Stop Woodlawn

Internal and External Job Posting

Community Engagement Transitional Support Worker (Contract Position) Agnes MacPhail House, Beatrice House and 1st Stop Woodlawn


The Transitional Housing Supports Program offers a wide range of housing help and follow-up activities for women/families formally of Agnes MacPhail, Beatrice House and current Woodlawn residents moving from shelter to independent housing, those living in transitional housing or who have been re-housed due to revitalization of the building and shelter closure.

Participants require ongoing supports to maintain stable housing due to socioeconomic barriers, mental health and addictions. As part of the Transitional Housing Support team, the Community Engagement Transitional Worker will provide services to participants with a focus on transitional housing supports. The incumbent’s goal will be to develop individualized service plans, linking residents to community supports that meet their individual goals, design and implement programming that promotes culturally appropriate individual and community development initiatives that reflect the values of the YWCA Toronto mission.

The Community Engagement Transitional Support Worker will collaborate with the team to ensure that community engagement activities support sustainable housing outcomes.

Reporting to the Manager of Housing Support and Special Projects, the Community Engagement Transitional Support Worker’s responsibilities include:

  • Provide a full range of services which include: outreach, eviction prevention, advocacy, information regarding Children’s Services and income security;
  • offer a range of housing help and follow-up activities for women/families, those formally of Agnes MacPhail, Beatrice House and current Woodlawn residents moving from shelter to independent housing;
  • support staff in program delivery as needed;
  • conduct ongoing assessments with former residents to support and maintain housing stability, goal setting, follow-through and making informed decisions;
  • develops implements, evaluates and facilitates group and individual supports that address participants’ mental health, addictions and woman abuse issues, with specialized attention to eviction prevention strategies;
  • negotiates with external landlords towards eviction prevention strategies for women living in the community;
  • provides crisis prevention, intervention and supportive counselling for women and children to respond to crisis in ways that support individual and community well-being;
  • models and coaches participants to use conflict resolution and mediation skills to build and support positive relationships;
  • maintain a working knowledge of the Residential Tenancies Act, Housing Services Act and the Ontario Human Rights Code;
  • contributes specialized knowledge and expertise in community development, participant integration and cooperation with community partner to develop meaningful and relevant services for youth, women and children;
  • provides housing support duties to 1st Stop Woodlawn Permanent housing tenants’ community four days a week and support services to former Beatrice House and Church Street tenant one day a week;
  • may be required to attend at Landlord and Tenant Board hearings and acts as a witness as required;
  • develops and maintains housing support program policies and procedures;
  • ensures accurate, timely documentation of program and participant/tenant support initiatives as required by funder;
  • attends community coalition meetings and speaking engagements as required;
  • ensures that the Health and Safety Guidelines are followed in accordance with the policies and procedures of YWCA
  • other duties as required.

You will have:

  • General knowledge of an academic or technical discipline normally acquired through the completion of an undergraduate degree (example: Community Worker);
  • over 3 years through 5 years’ experience working in a supportive housing setting in a direct service setting with children, youth and adults who experience impacts of poverty, homelessness/ under-housing, violence/trauma, mental health/addictions/ or concurrent disorders;
  • demonstrated experience cultivating leadership within groups and developing dynamic and innovative programming;
  • supportive counselling and group-work approach that is flexible, client-centered and strengths-based;
  • Life Skills certificate an asset;
  • arts based and social media skills an asset;
  • working knowledge of the Residential Tenancies Act, Housing Services Act and Ontario Human Rights Code and Shelter Standards required;
  • excellent crisis intervention and conflict mediation skills, with ability to remain calm in crisis;
  • proven experience working independently, developing and facilitating groups;
  • ability to deliver culturally sensitive services;
  • very good knowledge and understanding of community resources;
  • familiarity with Windows and Excel programs;
  • excellent oral and written communication;
  • ability to work within an anti-oppression and feminist framework;
  • knowledge of a second language an asset.

Core Competencies: The employee is expected to:

  • Engage in a self-reflective and collaborative practice that is non-judgmental and compassionate and reflects the mission of YWCA Toronto;
  • incorporate principles of diversity and equity in response to the service needs of women and children and work toward removing systemic barriers to independence and wellbeing;
  • demonstrate respect, consideration and acceptance of the opinions of others while expressing her own expertise and effectively utilizing relevant resources and specialists;
  • consistently collaborate with team members, sharing ideas and differences openly;
  • be receptive to new ideas and adapt to change as necessary;
  • value the contribution of others and take action to strengthen partnerships and support others to achieve effective outcomes;
  • take action to avoid or solve problems and create opportunities for positive change;
  • demonstrate commitment to ongoing personal and professional development.

The hours of work for this position are 35 hours per week (shares on-call duties). The incumbent will work from 12p.m. to 8p.m. Thursday to Monday. The hourly rate for this position is $28.80 per hour (Level 7). Note: some travelling may be required within the community; a valid driver’s license and access to a motor vehicle is required.

Contract Start Date: November 13, 2017 Contract End Date: April 30, 2018

Please note: A police reference check is required by the successful candidate prior to hiring.

YWCA Toronto is a unionized workplace.

Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit.

Please submit your cover letter and résumé by Tuesday, October 17, 2017 to: Teshia Allen, Manager of Housing Support Program. YWCA Toronto. 87 Elm Street, Toronto, ON, M5G 0A8. E-Mail:

Please include JOB ID number HOUS0017 and your name in the subject line of your email.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women of all races, ethnic origins, religions, abilities and sexual orientations. YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation.

While we thank all candidates for their interest, only those selected for an interview will be contacted. No telephone enquiries please.

YWCA Toronto is a scent-free environment.