VAW Jobs

Ernestine's Shelter-Transitional Housing & Outreach Counsellor

Transitional Housing & Outreach Counsellor

Ernestine's Women's Shelter is an organization run by women that provides support and shelter for women, youth and children experiencing violence. Within a solidarity model, Ernestine's acknowledges the multitude of issues facing survivors of abuse and provides crisis intervention and a range of holistic services.

The Transitional Housing & Outreach Counsellor provides support to women and children, who are currently experiencing or who have experienced violence, living in the community to find and secure affordable housing. This position is also responsible for working collaboratively with women and their children to establish a plan which will facilitate a safe and effective path to independence. She plans and facilitates workshops, provides advocacy, facilitates access to food bank, and provides resources support.

Reporting to the Programs Coordinator, the Transitional Housing and Outreach Counsellor‘s responsibilities include:

  • Provides support and direct contact to families transitioning into the community and community clients, including services around housing, legal, health, advocacy, counselling, food bank, and other supports as identified;
  • Works with participants individually and/or in groups to develop and improve social and living skills by assisting them to set goals, follow through on plans, recognize options and make positive choices;
  • Conducts intake meetings and assessments to identify participant’s needs, provides information and referrals in the areas of housing, employment, income alternatives, and social assistance matters;
  • Demonstrates and maintains knowledge of relevant legislation related to participant service needs;
  • Facilitates participant’s meetings to evaluate programs, determine emerging needs and to encourage a co-operative living environment;
  • Develops safety plans and transitional plans with all clients;
  • Builds and maintains relationships and partnerships with various sectors: youth, seniors, women, schools, faith-based organizations, and academic institutions;  
  • Provides telephone and in-person counselling sessions;
  • Develops and completes transitional plans and referrals after clients and their children have left the shelter;
  • Working with the Volunteer Coordinator administers and maintains food bank and coordinates donations of household items.

You will have:

  • 1 to 3 years’ experience in client-centered counselling focused on trauma issues with clients at risk and/or homeless women;
  • In-depth knowledge of the dynamics of woman abuse and trauma within an anti-oppression framework;
  • Experience working with women and children who have experienced violence
  • Knowledge of immigration and housing systems and a proven ability to advocate effectively
  • Demonstrated knowledge of community resources and supports focused on trauma within an anti-oppression framework;
  • Proven experience in the development, delivery and evaluation of workshops and groups;
  • Understanding of the obstacles homeless women face and experience;
  • Experience delivering services in a inclusive environment;
  • Excellent communication and interpersonal skills;
  • Proficiency in Microsoft Word, e-mail and the Internet;
  • Knowledge and understanding of mental health, substance misuse/addictions, advocacy, refugee and immigration issues and homelessness;
  • A certificate in trauma counselling would be an asset;
  • Knowledge of a second language and/or culture would be an asset.
  • Life Skills Certificate an asset;
  • A certificate in trauma counselling would be an asset;
  • Knowledge of a second language would be an asset

The hours of work for this positions are varied, as needed (this may include evenings, weekends and overnights). 

Please note: A police reference check is required by the successful candidate prior to hiring.

Submit your cover letter and résumé by Wednesday, June 21, 2017 to Friday June 30th, 2017



Ernestine’s promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women of all races, ethnic origins, religions, abilities and sexual orientations. Ernestine’s provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation.

While we thank all candidates for their interest, only those selected for an interview will be contacted. No telephone enquiries please.