VAW Jobs

Herizon House, Crisis Intervention Counsellor: Relief

Herizon House

Our Mission at Herizon House:  We provide a safe, supportive and empowering environment for abused women and their children. We are committed to promoting equality for all persons, and through education working towards a safer community

Herizon House is a 30-bed shelter for women and children who are experiencing abuse or have been impacted by gendered based violence. We offer crisis intervention counselling, emergency shelter, a transitional housing support program, outreach programs and child and family programs. We are located in Durham Region. We are seeking talented, energetic and passionate staff to fill our relief roster. Relief Staff are vital to our agency in providing casual, on-call coverage for the shelter. We are in need of multiple relief staff who are available to work a variety of shifts sometimes with short notice in our 24/7 facility. Shifts can range from Monday-Friday's, evenings, overnights, daytimes, weekends and statutory holidays.


  • Answer our 24/crisis  line and provide supportive counseling and referrals to all clients calling
  • Conduct phone assessments to help determine service needs to either bring client into shelter or make appropriate referrals as necessary.
  • Assess women and children’s risk and safety, though the completion of the intake process.
  • Remain up to date on community resources to enable you to provide appropriate resources and referrals to clients on an impromptu basis.
  • Responsible for identifying key issues in the shelter and being aware of the day to day issues facing the communal environment.
  • Preserve safety and security of shelter facility at all times
  • Ensure that all necessary resident files, forms and documentation are complete for your shift.
  • Deliver culturally sensitive services with a commitment to learning, understanding and collaboration
  • Effectively communicate with your team and community agency and members
  • Represent agency in a professional manner at all times


  • Minimum: Diploma/Degree in Human Services field
  • Proven education/training and experience on the issue of gendered based violence and violence against women including experience using feminist counselling
  • Candidate must be adaptable and flexible
  • One year's experience in a residential setting
  • Excellent crisis intervention skills with the ability to problem solve and remain calm during crisis situations
  • A second language is desired
  • Current CPR & First Aid
  • Current Police Check with Vulnerable Persons check

Herizon House seeks to be an equal opportunity employer.  As part of our ongoing commitment to the Accessibility for Ontarians with Disabilities Act we will provide assistance to applicants who request accommodation through the entire recruitment and hiring process.

To apply for this position please email your resume and cover letter to and note Relief April 2017 in the subject line.  We thank all applicants however only those selected for interview will be contacted.

Herizon House is a CUPE unionized workplace